> For the complete documentation index, see [llms.txt](https://hub.moonexe.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.moonexe.com/home/zh-tw/bang-zhu-zhong-xin.md).

# 幫助中心

我們全天候為你提供協助，每週 7 天、每天 24 小時。

![](https://589878448-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2qq2ub79KzIwATugsyhM%2Fuploads%2Fw6jdmVmVJY23YMZfvQEP%2Fmoonexe-help.png?alt=media)

## 24/7 全天候客戶支持

* **提交工單**：提交你的問題，團隊將盡快為你跟進處理。
* **在線客服**：即時聯繫客戶服務團隊，快速獲得所需協助。
* **MoonExe Lite**：通過 Telegram 操控你的 MoonExe 帳戶。

你可以在 [moonexe.com](https://moonexe.com) 的 MoonExe 帳戶中找到以上兩種支持方式。

## 常見問題

<details>

<summary>MoonExe 是什麼？</summary>

MoonExe 是全球首家穩定幣流動性平台，致力於為個人和企業提供高效、安全的全球貨幣兌換服務，包括多種法定貨幣與 USDT（Tether）之間的即時兌換。

</details>

<details>

<summary>MoonExe 為何使用 USDT？</summary>

USDT 是全球市值最大、使用最廣泛的美元穩定幣，以美國國庫券（U.S. Treasury Bills）及現金等美元資產作為儲備支持，24 小時全年無休交易，並實現全球即時結算。

</details>

<details>

<summary>平台如何運作？</summary>

會員向平台提供 USDT 流動性，MoonExe 再將這些 USDT 供應給有需求的企業（例如入金服務商）。供需之間的價差由平台與會員共享。

</details>

<details>

<summary>如何確認交易真實存在？</summary>

每筆交易都有一個 TXID。從實時交易平台打開它，查看交易摘要，再到 Tronscan 核對相同的哈希值，該筆交易已永久記錄於 Tron 區塊鏈上。

</details>

<details>

<summary>MoonExe 是否受監管？</summary>

MoonExe 遵循 FinCEN 的金融服務企業（MSB）監管框架運營，並持有良好信譽證明（Certificate of Fact of Good Standing）。

</details>

<details>

<summary>MoonExe 的辦公室在哪裡？</summary>

我們的總部、行政辦公室及亞洲貴賓廳位於馬來西亞吉隆坡 TRX（Tun Razak Exchange，敦拉薩國際貿易中心）。我們在越南也設有貴賓廳。

</details>

<details>

<summary>如何開始？</summary>

請前往 [moonexe.com](https://moonexe.com) 註冊，開啟你的 ExFi 財富之旅。

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://hub.moonexe.com/home/zh-tw/bang-zhu-zhong-xin.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.