> For the complete documentation index, see [llms.txt](https://hub.moonexe.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.moonexe.com/home/zh-cn/bang-zhu-zhong-xin.md).
# 帮助中心
我们全天候 24/7 为您提供帮助。
## 24/7 全天候客户支持
* **提交工单**：告诉我们您遇到的问题，团队将尽快跟进处理。
* **在线客服**：即时联系我们的客服团队。
* **MoonExe Lite**：通过 Telegram 访问您的 MoonExe 账户。
您可以在 [moonexe.com](https://moonexe.com) 的 MoonExe 账户中找到这两种支持方式。
## 常见问题
MoonExe 是什么？
MoonExe 是全球首家稳定币流动性平台，为个人和企业提供高效、安全的全球货币兑换服务，支持多种法定货币与 USDT（Tether）之间的即时兑换。
MoonExe 为什么使用 USDT？
USDT 是全球规模最大、使用最广泛的美元稳定币。它以美国国库券及现金等美元储备作为支持，24/7 全天候交易，并可在全球即时结算。
平台如何运作？
会员向平台提供 USDT 流动性，MoonExe 再将这些 USDT 供应给有需求的企业，例如入金服务商。供需之间的价差由平台与会员共享。
如何确认一笔交易是真实的？
每笔交易都有一个 TXID。您可以在实时交易平台打开它，查看交易摘要，然后在 Tronscan 上确认相同的哈希值——该笔交易已永久记录于 Tron 区块链。
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MoonExe 遵循 FinCEN 的金融服务企业（MSB）监管框架运营，并持有良好信誉证明（Certificate of Fact of Good Standing）。
MoonExe 的办公地点在哪里？
我们的总部、行政办公室及亚洲贵宾厅位于马来西亚吉隆坡的 TRX（Tun Razak Exchange，敦拉萨国际贸易中心）。我们在越南也设有一家贵宾厅。
如何开始？
请访问 [moonexe.com](https://moonexe.com) 注册，开启您的 ExFi 之旅。
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://hub.moonexe.com/home/zh-cn/bang-zhu-zhong-xin.md?ask=&goal=
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