> For the complete documentation index, see [llms.txt](https://hub.moonexe.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.moonexe.com/help-center.md).
# Help Center
We're here to help, 24 hours a day, 7 days a week.
## 24/7 customer support
* **Open a ticket**: tell us about your issue and we'll get back to you.
* **Live support**: chat with our team right away.
* **MoonExe Lite**: reach your MoonExe account on Telegram.
You can find both support options in your MoonExe account at [moonexe.com](https://moonexe.com).
## Frequently asked questions
What is MoonExe?
MoonExe is the world's first stablecoin liquidity platform. It gives individuals and businesses efficient, secure currency exchange worldwide, including instant exchange between several fiat currencies and USDT (Tether).
Why does MoonExe use USDT?
USDT is the world's largest and most widely used USD stablecoin. It is backed by US dollar reserves such as U.S. Treasury Bills and cash, trades 24/7 and settles instantly worldwide.
How does the platform work?
Members supply USDT liquidity to the platform. MoonExe supplies that USDT to businesses that need it, such as on-ramp service providers. The platform and its members share the spread between supply and demand.
How can I check that a trade is real?
Every trade has a TXID. Open it from the live trading platform, check the transaction summary, then confirm the same hash on Tronscan, where the trade is permanently recorded on the Tron blockchain.
Is MoonExe regulated?
MoonExe operates under the Money Services Business (MSB) framework with FinCEN and holds a Certificate of Fact of Good Standing.
Where are MoonExe's offices?
Our headquarters, management office and VIP Lounge Asia are at TRX (Tun Razak Exchange) in Kuala Lumpur, Malaysia. We also have a VIP lounge in Vietnam.
How do I get started?
Visit [moonexe.com](https://moonexe.com) to register and start your ExFi journey.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://hub.moonexe.com/help-center.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.